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Role: Scrum Master with OMS, Service Cloud, and Agent force

Location: Needham, MA (Day 1 Onsite)

Duration: Long Term

Role summary:

Scrum Master with OMS, Service Cloud, and Agent force.

Same global footprint as the Storefront estate, with significant cross-platform dependencies (order flow, fulfilment sync, customer service, and agentic capabilities span both). You will run scrum delivery across the Core teams on a two-week cadence, with a strong emphasis on managing dependencies into and out of Commerce/Storefront.

Key responsibilities:

Run scrum ceremonies for the Core squads: planning, stand-ups, reviews, retrospectives, refinement, on a two-week sprint cadence.
Own delivery predictability across three platforms (OMS, Service Cloud, Agentforce): velocity, capacity, burndown, and escalation.
Manage cross-platform dependencies as a first-class responsibility, coordinating shared release windows and sequencing with the Commerce/Storefront delivery lead so integrated changes land safely.
Coordinate the QA lifecycle (QA, SIT, UAT, regression) across integration points, where a single test scenario often spans OMS, storefront, and Service Cloud.
Manage the release train across the three platforms under SOX / ITGC controls, with attention to integration and fulfilment defects.
Interface with product, stakeholders, and vendor partners; maintain Jira hygiene and transparent status.
Support incident triage for integration and fulfilment defects, feeding patterns back into planning.
Drive continuous improvement in flow, dependency management, and automation adoption.

Required Experience:

5+ years delivery / scrum lead experience running concurrent agile teams, including distributed teams.
Experience delivering on order management (OMS), CRM / Service Cloud, and ideally Agentforce or comparable Salesforce platforms.
Strong track record managing cross-team and cross-platform dependencies and integration delivery.
Strong Jira and agile-metrics command; proven predictability and throughput improvement.
Experience coordinating QA, SIT, and UAT across integrated systems.
Comfortable in a controlled environment (SOX / ITGC or equivalent).

Nice to have:

Integration / middleware or fulfilment-sync experience (e.g. OMS-to-carrier, AfterShip-style flows).
Exposure to agentic / AI platforms and Agentforce.
Scrum certification (CSM / PSM) or SAFe.

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Apply for Scrum Master (OMS/Service Cloud/Agent Force) at Logging-in